Shippings and Returns

by Joelle

JOELLE-A-PORTER

Shipping

All orders are filed within 48 hours of receiving payment. We have customized rates with our  courier, DHL, we ship anywhere in the US from Italy with delivery to your desired address within 3 business days.

Returns 

All returns will be accepted within 14 days of receiving the items receipt if the item is unused and in original condition.  In this case, it is enough to begin the returns process via your profile, clicking on the “My Orders” section. The items must be sent to our logistic warehouse and, once received, we will immediately proceed to refund your order .

In the case of faulty products or delivery errors: To start the procedure you will need to access “My Orders” and make a return request, attaching a photo of the product and sending it to joelle@joellemagazine.com .  After verifying the fault and/or error, you will receive instructions on how we will collect the goods. In these two cases, the delivery cost of making the return is ours, in all other cases the customer is responsible.

Please note, items that are made-to-order or one-of-a-kind are not eligible for return.

Refunds for shipping costs will be determined at our discretion.

 

 

Return Address:

JOELLE MAGAZINE

2OO E 62 # 20C

NEW YORK, 10065 NY USA